FAQ's
About Duplo
What is Duplo?
Duplo allows B2B companies to receive and make payments easily. You can generate/pay invoices, offer credit facilities to your business customers and track how money flows through your company.
What can I do on Duplo?
GET PAID:
Say goodbye to all manual business payments. Get access to NUBAN corporate accounts and business wallets with zero paperwork to make sure you never miss a payment!
PAY YOUR VENDORS:
Pay your suppliers, bills, contractors, and partners seamlessly. Receive bills and automatically settle and reconcile bills in one place.
SEAMLESS RECONCILIATION:
Your Duplo dashboard allows you to easily manage accounts receivables and payables. Instantly attribute and reconcile payments with your ERP and accounting software all from one dashboard.
CONNECT:
Strengthen your relationship with your customers by creating your own financial ecosystem, using Duplo’s platform. You can offer your own services such as loans provided by Duplo on your behalf to your customers.
CASH MOPPING;
You can reduce the amount of physical cash in your business, by depositing it into your wallet. Duplo will safely pick up the cash from your business and securely deposit it into your business account. through any of our touchpoints.
Why should I receive payments through Duplo?
Duplo helps businesses like yours avoid waste, theft & fraud due to the outdated payment methods available for B2B companies today. You can save up to 23% on overhead costs and cut down 50% of the time you spend on financial reconciliations.
How do I sign up on Duplo?
Signing up on Duplo is easy, simply click
here
and you can quickly create your Duplo account
Is Duplo a bank?
No, Duplo is not a bank. We provide payments infrastructure to help automate your business and also help you save costs and reduce fraud/theft
How much does it cost to open a digital wallet on Duplo?
Opening a digital wallet on Duplo is absolutely FREE!
Do I pay any fees when I receive payments for my business on Duplo?
Duplo currently charges 1% capped at N1,000 for every payment received and reconciled. For more information, please visit www.tryduplo.com/pricing
Can I withdraw all my money?
Yes, you absolutely can! Duplo does not require any minimum deposit to be left in your wallet
Are there any charges when I withdraw my money?
Yes, Withdrawals on Duplo cost N52.50.
How long does withdrawal take?
Withdrawals on Duplo are processed within 30-minutes to any bank account.
Safety & Security
How safe is Duplo?
All financial information on Duplo is encrypted and stored according to ISO 27001 compliant standards. ISO 27001 is the leading international standard focused on information security, jointly published by both the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It is the highest possible standard one can use to ensure the safety and security of information. Additionally, all transmission to our banking partner and on our site is via an encrypted 256-bit HTTPS SSL connection.
Are the Payments I receive secure on Duplo?
Yes, all payments received on Duplo are secured. Your payments go directly to our banking partners - Wema Bank and Providus Bank, both of these banks are insured by the Nigeria Deposit Insurance Corporation (NDIC) and your money is completely safe.
How does Two Factor Authentication work on Duplo?
There is an added layer of security on Duplo to protect your money and financial information. Kindly download the Google Authenticator app from the play store on
android
or the AppStore on
iOS
to protect your Duplo account from unauthorized access.
Why does Duplo request for BVN?
BVN is required by all banks before an account can be opened; it is mandated by the Central Bank of Nigeria. All personal and financial information provided during the creation of a digital wallet on Duplo is encrypted on a 256-bit HTTPS SSL connection.
Does Duplo have a physical office?
Yes, We are located at:
The Workpod, 84 Raymond Njoku Street
S.W Ikoyi,
Lagos - Nigeria
Email: hello@tryduplo.com
Product Features
Can my customers access the virtual accounts I create with their BVN details?
No, they cannot, except you give them access to the account. As an Admin on Duplo, you have the right to select who can access/create/withdraw from your digital wallets.
Can my customers visit a physical bank branch to withdraw the funds created with their BVN?
No, the digital wallets/virtual accounts created by you can only be accessed by you alone.
Can I create multiple wallets using only my BVN details?
Yes, you can create multiple wallets and virtual accounts using only your own BVN details
Why does one wallet have different account numbers?
Different account numbers give your business and customers multiple options to fund your wallet.
Can I deposit cheque payments into my digital wallet?
No, your wallet cannot accept cheque payments at this time. Your wallet can only be funded through bank transfers or cash deposits.
Can my customers pay cash to my virtual account?
Yes, just give your customers your virtual account number, bank name and beneficiary name and they can pay cash into your account at any branch.
Can I download my transaction history on Duplo?
Yes, you can download your transaction history for any time period you need.
How does Duplo Invoices work?
Our invoices feature is an intelligent product that allows you to bill your clients and collects payments faster and more efficiently. Say goodbye to constant reminders and follow-up emails, because our invoices will send reminders to your clients and will automatically settle itself once payment is received.
How will my customers pay me when I send an invoice?
Your customers can either pay you using bank transfers to the designated virtual account created on your invoice or by creating a duplo account and paying you through their Duplo wallet
Can my customers pay in installments?
Yes, your customers can pay in installments when you send them an invoice on Duplo.
How does the credit feature work on Duplo?
In the near future, Duplo will enable your customers to buy from you today and pay later, while Duplo will instantly pay you as soon as you dispatch the products to the customers. This means when you offer credit to your customers, Duplo will pay you immediately and your customers can pay in 30/60/90 or more day's time.
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